Files.fm FAQ: Answers about cloud file storage & sharing

Files.fm is an EU-based cloud storage, secure file sharing, and content-collaboration platform for individuals, professionals, teams, and organizations.

• Individuals can store personal files, create backups, and share large files.
• Professionals such as photographers, designers, and videographers can deliver large media files to clients and collaborators.
• Businesses can organize documents, collaborate with teams, manage access permissions, and share content with customers or partners.
• Educational institutions, associations, and sports organizations can manage and publish digital materials.

Files.fm supports both simple file transfers and ongoing business workflows.

Files and folders are not automatically published. You can manage access rights for files and folders, share private links, and use password protection where applicable. Business users can also use permission-based access controls to manage collaboration more precisely.

You can increase the storage available in your account by subscribing to additional storage capacity. For larger team, business, or custom storage requirements, use the contact form to discuss the appropriate setup.

Uploaded files are stored on Files.fm cloud servers and can be managed from your account. Files and folders receive unique links that you can share when needed. Depending on the workflow, you can adjust access rights, use password protection, and organize content in folders for clients, colleagues, or partners.

You can upload, store, and share documents, photos, videos, audio files, archives, and other common file types. Files.fm preserves original files and relevant metadata. Upload size limits and available features depend on your Basic, PRO, or Business plan. See the storage plans for details.

Files.fm accepts Visa and Mastercard payments. Bank transfers are available for Business invoices where applicable. Card payments are processed by secure payment service providers; Files.fm does not store your full payment card details.

Files.fm applies layered security measures, including encrypted HTTPS/TLS connections, access controls, infrastructure monitoring, logging, server hardening, backup and recovery practices, and vulnerability handling processes. Files.fm maintains cybersecurity and information security measures aligned with NIS2 requirements. Learn more on the NIS2 compliance page. For additional protection, customers can also maintain their own backup or synchronized copies where appropriate.

Registered users receive storage according to their account plan. Storage capacity can be increased by subscribing to a PRO or Business plan. Files uploaded by unregistered users, or files exceeding the available account storage, may be available for up to 60 days after upload depending on the selected deletion period.

If you enter your email address during upload, Files.fm sends an edit and delete link to that address. Registered users can manage files from the "My Files" section. If you uploaded files before signing in, you may be able to attach uploads from the same device to your account immediately after logging in.

Yes. After you press the "Save files" button, Files.fm shows the access link immediately, so you can share it while the upload continues. For registered users, the new upload also appears in the "My Files" section as a folder. Access rights can be adjusted according to your sharing needs.

Refund eligibility depends on the purchased service, the applicable terms, and legal requirements. Some services are provisioned immediately after payment, such as reserved storage capacity, paid features, digital content access, or third-party services. Review the service terms before purchase. For a billing issue or refund request, please use the contact form and include the relevant payment details.

Files.fm stores the account information you provide when registering or using the service, along with data needed to operate and secure the platform. You can review and update relevant account details in your account settings. For more information, see the privacy policy.

Archive passwords are set and shared by the file owner or uploader, not by Files.fm. Please contact the person or organization that sent you the download link to request the password.

If you registered with a supported third-party sign-in method such as Google, Microsoft, Facebook, or Apple and want to sign in with email and password as well, use the password reset option for your registered email address. After setting a password, you can continue using the supported third-party sign-in method too.

Download performance can depend on your internet connection, browser, device, file size, account limits, and temporary service load. Try a different browser or device and check your connection. If the issue continues, use the contact form and include the download link and a description of the problem.

To add storage or paid features, subscribe to one of the available plans.

If you already have a PRO subscription and purchase another subscription, the active storage capacity and included features are added together. A new subscription does not automatically cancel an existing one.

To replace a plan, cancel the existing subscription in your account settings. Existing benefits remain available until the end of the paid period. For Business or team requirements, use the contact form.

Open your account settings and review the "Email preferences" section. You can choose which types of email notifications you want to receive.

To request review or removal of published content, submit the required details through the content review page. Please include the relevant links, your contact information, and the legal basis for the request.

Yes. With a PRO or Business account, you can edit supported office document formats and images directly in a web browser. This helps teams review and update files without downloading and uploading a new copy for every change.

Choose PRO for individual professional storage and sharing, TEAM for collaboration with colleagues, and Business for organizations that need more storage, users, permissions, or managed workflows. Compare plans at files.fm/storage-plans. For a tailored setup, use our business consultation form.

Yes. Files.fm business solutions support team collaboration, user and group management, permission-based access, and controlled file sharing. Organizations can choose a plan suited to their workflows and contact us through the business consultation form.

Files.fm is an EU-based platform. Customer data is stored in data centers within the European Union. If your organization has specific data storage, security, or compliance requirements, contact us through the contact form.

Yes. Files.fm provides tools for file synchronization and customer-managed backup workflows. Learn more about synchronization and backup. For important data, maintain a backup strategy appropriate to your business requirements.

Yes. Files.fm supports business use cases such as team storage, controlled sharing, content collaboration, document maganement workflows, and integration requirements. Tell us about your organization through the business consultation form, and we will help identify a suitable setup.

Basic and PRO accounts can be deleted from the account settings after the files in the account have been removed. For a Business account or an organization-managed account, contact your organization administrator or use the contact form for assistance.